Japan Emergency Guide

Emergency in Japan Know who to contact

Save this page offline before you travel. Because at the time of the incident The most important thing is the correct number. obvious place and documents that can be found immediately

Last updated 10 Sep 2026 · By the MjourneyGo team

Telephone, insurance documents, and medicine kit for emergencies while traveling in Japan
Original illustrations for MjourneyGo

Number to be recorded

110Police — Crime, accident or urgent danger.
119Ambulance and fire department
050-3816-2787JNTO Visitor Hotline 24 hours
Prepare your first sentence to be short.State the type of incident, name of the place, station, exit, floor, or nearby store. Then open the map for the staff to see the location.

Illness or accident

  1. In urgent danger, call 119.Don't wait to talk to an insurance company if your life is at risk.
  2. In the event of a non-emergency, contact your insurance.Request a list of hospitals and check whether they have direct payment services or not.
  3. Keep every documentDiagnosis documents, receipts, medication lists, and travel evidence are used to submit claims.

Lost items and lost passport

  • ของหายในTrain: Contact Lost & Found ของผู้ให้บริการและระบุสาย ขบวน Time ตู้ andStationto
  • Lost items in a store or hotel: Contact the location first. Because the items are often not immediately sent to the police.
  • Lost passport: Report to the police and receive lost documents. Then contact the Thai Embassy in Japan.
  • Lost card: freeze via app or bank number and check expenses immediately

Earthquakes, typhoons and tsunamis

  • Install the Safety Tips app and turn on location notifications.
  • During an earthquake, protect your head, stay away from glass. and follow the officials
  • If there is a tsunami warning Leave the coast and get to higher ground immediately.
  • During typhoons or heavy snow Check your car and flight itinerary before leaving your accommodation.
  • Don't enter the barrier zone. Even online maps show the trail as open.
Japan Safe Travel →Safety Tips app

Prepare 5 minutes before flying

  • Save insurance policies and contact numbers offline.
  • Make a photocopy of your passport and keep it separate from the real one.
  • Open Find My or the device discovery system.
  • Send travel plans and hotel names to people at home.
  • Record the address of the Thai embassy and police station near your accommodation.

Frequently asked questions

What numbers do Japanese police and ambulances call?
For urgent matters, call the police at 110. For fires or ambulances, call 119. Specify the location or landmark clearly.
What should I do if I lose something in Japan?
Go back and contact the station, shop, hotel, or service provider first. If you still can't find it, go to the police box or police station and collect the report number.
If an earthquake occurs, should I run out of the building?
It should not run automatically. protect the head Stay away from the mirror. Follow the building's announcements. and leave when the route is safe or an evacuation order is issued.

Planning next steps

Japan pre-travel checklistPrepare according to the time Don't miss important things. 5 day Japan tripTokyo or Osaka–Kyoto Where to Stay in TokyoCompare Ueno, Shinjuku, Asakusa. Tokyo Airport TransfersChoose from Narita and Haneda. Suica · PASMO · ICOCAChoose the card and top up correctly. Luggage Delivery and StorageYamato lockers and Shinkansen Following in the footsteps of Japanese anime6 real places with how to go and etiquette Easy station exitElevators, lockers, restrooms, and airports
Open Trip Planner → Trip budget calculator

Resources: JNTO Japan Visitor Hotline · Japan Safe Travel Information